Information & advice

This factsheet is aimed at people who want to know more about what happens after an application for a welfare benefit is submitted. It covers decisions‚ how to challenge negative decisions‚ Social Fund reviews‚ and making complaints.

The information in this factsheet is correct at the time of writing (November 2009).

The information given in this factsheet is applicable in England. Different rules may apply in Wales‚ Northern Ireland and Scotland. Readers in these nations should contact their respective national Age Concern organisations for information specific to where they live.

Further Information

For detailed information‚ please download Factsheet 74 from the top right-hand side of this screen.

Freephone Information Line 0800 00 99 66