Advice and information for residents

We provide information and advice on sheltered or retirement housing related issues, legislation, good practice etc. This is based on the relevant legislation and accepted industry codes of practice. We combine expertise in delivering specialist advice on matters of sheltered housing with the experience of Age Concern in working with and for older people.

We also provide general help with casework, provide specific written advice on request, and can make site visits, where appropriate. AIMS has a Quality Mark from the Community Legal Service in the general help with housing casework category.

Some of the most common issues which we help with include:

Rents and service charges;
Role of the warden or scheme manager;
Rights to repairs and improvements;
Consultation rights and tenant participation;
Noise and neighbour disputes.

We also have a number of AIMS information factsheets, reports, leaflets, and booklets, all available on request. Our info sheet for residents can be downloaded from the top right corner of this screen.

Our core information and advice service is always free of charge to any older person who lives in sheltered or retirement housing. Donations are always welcome.