Products & services

Q Do I have to take out both Contents and Buildings cover?
A. No. If you live in rented accommodation‚ your landlord should have Buildings cover and you only need Contents cover. However‚ if you own your home‚ it’s highly recommended to have both contents and buildings cover.

Q. How are claims settled?
A. All claims for Contents cover are settled on a ‘new for old’ basis. So‚ damaged items will be repaired and anything stolen or damaged beyond repair will be replaced as new. With Buildings cover‚ claim settlements are based on the full repair or rebuilding cost. Please note‚ your sum insured must represent the full replacement or rebuilding cost at today’s prices.

Q. Do I need to have any specific locks on my doors and windows to qualify for home insurance?
A. Not necessarily. But if you need to insure high sums or depending on the area you live in‚ you may need to take additional precautions as part of the arrangements for providing your cover. If so‚ we’ll let you know and give you time to fit them.

Q. Do you have a Money-Back Guarantee?
A. Yes‚ we do have a Money-Back Guarantee. If you’re not satisfied with your policy‚ you can return it to Fortis Insurance Ltd within 14 days for a refund.

Q. How do I add an optional extra‚ such as Personal Belongings away from the home‚ to my cover?
A. We are happy to discuss the options with you‚ so that you can decide what cover you need. When you apply‚ just let us know which extras you want to include in your cover.

How to buy

• Call 0845 600 3243 (please quote ref: ALL 721)
  
  Lines are open 8am-8pm Monday to Friday‚ 9am-5pm Saturdays
  
• Visit your local trading Age Concern**

If you call the 0845 number above for home insurance‚ you will be dealing with Fortis Insurance Limited‚ which provides and manages Age Concern Home Insurance.

Written quotations available on request.

** Not all Age Concerns offer all Age Concern products. Please check (by telephoning your local office) before arranging a visit.

If you contact an Age Concern office‚ you will be dealing with an Appointed Representative of  Age Concern Enterprises Ltd (ACEnt).

ACEnt and Fortis Insurance Limited are each authorised and regulated by the Financial Services Authority for insurance mediation and are not in the same group of companies.

Ref: H1217V1MAR08