Products & services

Q. How can I arrange my funeral the way I want it?
A. There’s a choice of Plans available‚ with different services‚ so you can choose how you want your funeral to be. Any special requests‚ such as a favourite hymn or reading can be added.

Q. Can I choose my Funeral Director?
A. We aim to provide you with a quality Funeral Director wherever you live in the UK and in certain areas there may be more than one Funeral Director available. Please call 0800 022 3243 for more details.

Q. How will my family or executor know what to do when the time comes?
A. It simply takes one telephone call from your executor or appointed person to put your Plan into action. Everything they need to know is in the Executor Pack we send you.

Q. Does it take long to arrange my Funeral Plan?
A. It's very simple.You can do it online‚ or if you prefer‚ by post. Simply complete your Personal Arrangements Form and send it with your deposit and preferred method of payment.

Q. Are there any restrictions?
A. Acceptance to the Plan is guaranteed whatever your state of health‚ as long as you are aged 50 or over.   

Q. What if I change my mind once I’ve taken out a Plan?
A. The Age Concern Guaranteed Funeral Plan comes with a 28 Day Money Back Guarantee. If you change your mind within that time‚ you’ll get a full refund of the money you have paid in. You can still cancel after 28 days‚ but there is a £95 cancellation fee.

Q.Who looks after the money I pay into the Plan?
A. The funds for your funeral are held in the Trust for Age Concern Funeral Plans‚ which is managed by M & G Investment Management Ltd and is run independently. The money is safely held in the Trust Fund and is not lent to any organisation or any individual. 

Q. Am I covered if I want a burial and not a cremation?
A. The Funeral Directors services are guaranteed to be covered. External burial costs vary considerably and are not guaranteed by the Plan. There is an index linked contribution in the Plan towards them of £960.

Q. What happens if funeral costs go up dramatically?
A. No matter what happens to funeral costs in the future‚ the services in your Plan are covered in full. This includes paying for your Funeral Director services‚ doctors’‚ minister's and cremation fee.The costs are frozen and guaranteed never to increase.You will still receive the same high quality service you would expect today.

Q. What happens if I die before I have finished paying all the monthly instalments?
A. If you or the nominee die before all of the instalments have been paid‚ we will provide the funeral in accordance with this Agreement. Your Personal Representative or the Personal Representative of the nominee will however be responsible for paying the outstanding instalments due‚ at the time of your funeral. 

Q. Can I see the terms and conditions of the Plan?
A. The terms and conditions are available to download at the bottom of this page.

Q. What if I move address?
A. If you move address in the UK‚ an alternative Nominated Funeral Director will be appointed to you‚ if appropriate. However‚ if you wish to remain with the original Nominated Funeral Director‚ but they are no longer in your local area‚ an extra mileage fee may be incurred for the use of Funeral Director’s vehicles.

Q. Am I able to have an eco-friendly funeral?
A. Please call our customer service team on 0800 022 3243 to discuss eco-friendly funeral services available in your area.

Q. Can I take out a joint Plan?
A. Yes. You can either complete two personal arrangements forms and each take out a Plan‚ or you can pay an extra administration fee of £75 to a single Plan with both your names assigned to it. This joint Plan will hold your individual requests‚ but will be put into action solely on behalf of one partner. Call us for more details.

Q. Can I take out a Plan for someone else?
A. Yes‚ as long as they are aged 50 or more. Just follow the simple instructions on the Application Form.

How to buy

• Buy online
• Request a brochure by email or post
• Call 0800 022 32 43 (please quote ref: ABB406AC). Lines are open 9.00 am - 5.00 pm Monday to Friday.
• Visit your local trading Age Concern** to talk to someone face to face
  

** Not all Age Concerns offer all Age Concern products. Please check (by telephoning your local office) before arranging a visit.

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