Information & advice

This factsheet provides information on the new joint health and social care complaints procedure‚ outlines other ways of resolving problems and making complaints‚ and provides information on service users’ rights. It should be read in conjunction with Age Concern’s other factsheets on social care.

The information in this factsheet is correct for the period April 2009 – March 2010. Capital limits and other figures are expected to increase again in April 2010‚ but rules and figures sometimes change during the year.

This factsheet describes the situation in England. Different rules apply in Northern Ireland‚ Scotland and Wales. Readers in these nations should contact their respective national Age Concern and Help the Aged offices for information specific to where they live.

Further information

Please download Factsheet 59 from the top right of this screen for detailed information.