Products & services

Join Age Concern Energy Services for your electricity and gas and not only will you receive competitive prices but you’ll also benefit from great customer service and exclusive offers.

 

Over 200,000 people have already switched to our tailor-made energy package.

 

We have teamed up with E.ON to offer you peace of mind with this great energy deal including:

A guaranteed cold weather payment of £10* for all our gas and Dual Fuel customers, plus additional payment for each day the temperature between December and February drops below 0 degrees Centigrade.

• 9% discount for taking both fuels and paying by fixed monthly Direct Debit, worth around £96#
• Excellent customer service with a dedicated helpline answered by a person not a machine. 

Once you’ve joined, you’ll receive a welcome pack that will help you to save energy and money.

Your pack includes:

• 4 low energy light bulbs which could save you up to £31.80 a year** on your energy bills
• A year’s supply of carbon monoxide detectors† which, when placed next to your gas appliances, will change colour if carbon monoxide is present
• A hypothermia thermometer that will give you an early indication if the temperature in your home drops to a dangerous level
• Energy efficiency advice to help you reduce your consumption and keep you warmer and safer in your home
• Free cavity wall and loft insulation for those aged over 70 or on benefits***
  

How to buy

• Call 0800 015 6784 (please quote ref: AR 225)
  
  Lines are open 8am - 8pm Monday to Friday, 9am - 5pm Saturday
   
• Visit your local trading Age Concern †† to talk to someone face to face, with a recent electricity and/or gas bill to hand
    
•  Buy online
  

* The £10 Guaranteed Cold Weather Payment will be credited as a rebate in March and will be shown on the following bill. Applicable to gas or dual fuel energy customers only. The Cold Weather payment is on top of the Government's winter fuel allowance

**Savings based on average four hours use per day, at an electricity unit rate of 10.52p/kWh when replacing standard bulbs with their low energy equivalent. One unit is equivalent to 1kWh, is averaged across all regions and includes VAT. Unit rates may vary depending on meter type, consumption, region and payment method.

*** The scheme is available to homeowners and private tenants.  It excludes housing associations, council tenants, flats and maisonettes. Free loft insulation is only available where the existing depth is less than 60mm.  All applications are subject to a free survey being carried out which we’ll arrange for you.  It will be completed by one of our appointed installers or a company acting on their behalf. This will identify whether your property is suitable to have the insulation measure installed.  They will also clarify if there are any extra charges, for example, if scaffolding or vents are required or if the property is larger than the average size for the property type.  Please note there will be Terms and Conditions for the installation, which will be set out in your contract with your appointed installer.  Prior to undertaking any work you or your landlord will receive a written quotation setting out the scope of the insulation work including any charges, and work will only be carried out when written acceptance has been received by the installer.  We only use mineral wool for insulating cavity walls. E.ON reserves the right to change or withdraw this offer at any time.

#Discount is averaged nationally and based on a standard E.ON dual fuel customer paying by quarterly cash / cheque moving to Age Concern tariff for dual fuel paying by fixed monthly Direct Debit. This includes any discounts you may already receive and is based on using 3,300kWh of electricity and 20,500 kWh of gas. Value of discount will vary by consumption, meter type, region and products. Valid from 1 April 2008. 

†While stocks last

†† Not all Age Concerns offer all Age Concern products. Please check (by telephoning your local office) before arranging a visit.

Age Concern Energy Services is a trading name of ACEnt. E.ON – The new name for Powergen Retail Limited. Registered office: Westwood Business Park, Coventry CV4 8LG. Registered in England and Wales No. 3407430.

Ref: E1216V1MAR08