Products & services

Q. How much will it cost me to change?
A. Absolutely nothing. It's totally free to join.

Q. Will I be tied into a contract?
A. Although you will be entering into a contract with E.ON‚ you are free to leave anytime‚ providing your account is not in debt.

Q. Do I have to change both my gas and my electricity?
A. No‚ you can change either one‚ or both. However‚ you’ll enjoy greater benefits by joining Age Concern Energy for both your gas and electricity.

Q. Who reads my meters?
A. Your meter will be read either by an E.ON meter reader‚ or a reader from one of E.ON's appointed agencies.

Q. Is my electricity the same?
A. Yes. You’ll receive the same electricity as you do now through the same cables and meter you already have.

Q. Is my gas the same?
A. Yes. You’ll receive the same gas through the same pipes‚ and you’ll keep the same meter.

Q. What is the Guaranteed Cold Weather Payment?
A. It is a guaranteed annual payment of £10 (excluding VAT) for all of our gas and Dual Fuel customers; customers over 80 receive £20. If you’re a gas customer aged 60 and over‚ you may receive an additional payment beyond this guaranteed amount‚ based on the number of days the temperature is below freezing point between December and February (the temperature is taken from the Pickering Weather station in Yorkshire‚ one of the coldest places in the UK). This will now give the equivalent of an extra three hours gas fire heating for each qualifying day.

Q. How is the payment made?
A.We’ll credit the amount as a rebate to your account in March and you’ll see the amount on your following bill. If you pay by pre-payment meter or variable Direct Debit you will receive a cheque.

Q. How do I get in touch with customer services?
A. Once you’ve become a customer you can access our dedicated customer services number. It will be answered by a team of people based in the UK‚ dedicated to helping and advising Age Concern Energy customers.

The helpline is answered by a person and not a machine. This phone line will provide you with help and advice on any issue to do with your energy supply. Whether it's a simple bill query‚ or assistance in obtaining a meter reading‚ your call will be dealt with quickly and efficiently.

Q. What is the energy efficiency advice service?
A. You’ll be able to get specific advice on how to further reduce your gas and electricity bills through the more efficient use of your energy. You can also run a free ⁱ energy efficiency home survey‚ which can be carried out over the phone.

Q. How do I pay my bill?
A. We offer customers a variety of bill types and payment methods. You can choose from:

• One bill - receive your electricity and gas on one bill and pay for both together
• Fixed monthly or quarterly Direct Debit
• Quarterly‚ by cash or cheque
• Making regular payments weekly‚ fortnightly or monthly
• Paying free of charge at any Post Office‚ payzone or paypoint

How to buy

• Call 0800 015 6784. Lines are open 8am - 8pm‚ Monday to Friday‚ 8am - 4pm Saturday.
• Visit your local trading Age Concern ⁱⁱ to talk to someone face to face.
• Buy online.

Notes

i. Local call rates apply

ii. Not all Age Concerns offer all Age Concern products. Please check (by telephoning your local office) before arranging a visit.

Age Concern Energy is a trading name of ACEnt. E.ON. Registered office: Westwood Business Park‚ Coventry CV4 8LG. Registered in England and Wales No. 3407430.

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