Policy

We believe that product and service providers should take account of the needs of older people to ensure that:

• they are not marginalised in the competitive‚ high tech market
• they are able to access the range and quality of goods and services they require
• they can live independently for as long as possible.

What we are doing to protect older consumers

To ensure we continue to represent older consumers we are:

• on the Consumer Expert Ministerial Advisory Group on digital switchover
• working with the Consumer Protection working group for digital switchover‚ to minimise opportunities the switch may present for rogue traders and distraction burglars
• on the advisory group to Postwatch on post offices
• on the Office of Fair Trading’s advisory group which aims to improve standards of codes of practice in service industries
• on the Energy Efficiency Partnership Fuel Poverty Advisory Group.

Our policy position

For more details on the issues surrounding older consumers and our work in this area download from the bottom of this page:

• our policy position paper on consumer affairs and consumer protection.
• our policy position paper on financial services.

Contact us

Email: Policy

Our Consumer Policy Expert is:

Gretel Jones