Products & services

Q. How long can I expect to wait for someone to come to my assistance?
A. The average arrival time is 42 minutes.

Q. I’m a woman in my 70s‚ do I get priority if I breakdown?
A. Yes‚ anyone who feels vulnerable will be given priority.

Q. If I break down in the middle of the night‚ can I get roadside assistance?
A. Yes‚ the control centre is operated 24 hours a day and the breakdown specialists we use also operate a 24-hour service.

Q. Do you have a Money-Back Guarantee?
A. We want you to be completely happy with your insurance so we have a Money-Back Guarantee. If you’re not satisfied with your policy‚ you can return it to us within 14 days for a full refund‚ provided that the policy has not commenced.

Q. Are there any exclusions to my cover?
A. Like all insurance policies‚ Age Concern  Motor Breakdown Services can’t cover you in every single situation or when you’re taking part in certain activities. Although the cover is very wide ranging‚ in order to keep premiums so low‚ there are a few exclusions. The principal times your vehicle is not covered are:

• If it cannot be reached because of snow‚ sand‚ mud or flood
• If it’s been used for motor racing‚ rallies‚ speed or duration tests
• If the vehicle is unsafe or unroadworthy‚ or requires repair work to make it so
• If it is being used for hire or reward - for instance‚ as a minicab
• If it hasn’t been maintained and serviced in accordance with the manufacturer’s recommendations
• If it doesn’t display a valid tax disc

Q. Can I claim back my repair costs?
A. The policy does not include any repairs carried out at the garage or the cost of parts or materials used to repair the vehicle.

Q. Can I claim back my ferry fare costs and any toll fees?
A. Ferry fare costs and toll fees are the responsibility of the policy holder and cannot be claimed.

Q. If my car is broken into can I claim for any contents taken?
A. The policy doesn’t cover claims for loss of or damage to the contents of the vehicle. You should make sure these are covered either under your motor insurance or away from home under your home contents insurance – for customers aged over 50‚ both types of policy are available from Age Concern Insurance Services. For more details‚ ask at your local Age Concern or call 0800 169 2700.

How to buy

• Call  0845 601 2235 (please quote ref: ALL 721)
  
  Lines are open 8am-8pm Monday to Friday‚ 9.30am-1.30pm Saturdays.

 

If you call the 0845 number above for Motor Breakdown Services‚ you will be dealing with Equity Red Star Services Limited‚ an Appointed Representative of Equity Syndicate Management Limited‚ which administers Age Concern Motor Breakdown Services.

Age Concern Enterprises (ACEnt) and Equity Syndicate Management Limited are each authorised and regulated by the Financial Services Authority for insurance mediation and are not in the same group of companies.

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