Staying active

Most people who knock on your door will be genuine callers. However you can not always be sure, so it is important to take some precautions before opening the door.

What is a bogus caller?

A ‘Bogus Caller’, also known as a ‘Distraction Burglar’ is someone who calls at your home unannounced, to trick, distract or lie with the intention of stealing money or valuables from your home.

Top safety tips

The incidences of distraction burglary are low, but by always following these steps you can ensure you are able to confidently deal with unsolicited callers.

• Lock:  Keep your front and back doors locked, even when at home.
• Stop: Think if you are expecting anyone. Check that the back door is locked and take the key out. Look through the spy-hole or the window to see who it is.
• Chain:  If you decide to open the door, put the door chain or bar on first. Keep the bar or chain on while you are talking to the person on the doorstep. (Normally, when the door is shut and locked, leave the bar or chain off in case you need to get out in an emergency.)
• Check:  Ask for and take the time to check their identity card. Call the company they say they are from using the phone directory. Don’t call the number on the ID card as it may be fake.

 

Be extra cautious of callers who:

• say they need help urgently
• ask you to step outside
• want to come in 
• ask to make a phone call
• want to use your toilet 
• ask for a glass of water

 

Only go to help if you have someone else with you. Don’t worry if you decide not to help – it is not rude or unfriendly.

 

Do's and dont's

Bogus callers may turn up as and offer to do repairs or sell you something.

• Do ask friends or relatives to recommend builders or gardeners they have used before

• Do get quotes from two or three companies if you think work needs to be done in your home

• Don't keep large sums of money in the house, use a bank or building society.

• Do report bogus callers. If you think a bogus caller has called at your door, report it to the police immediately.

Password schemes

All utility companies should offer password schemes that you can set up so that when an official calls they will be expected to tell you the agreed password to prove that they are genuine.

For more details on password schemes and other free services you may be able to benefit from call Energywatch on 0845 906 0708 or contact your local Age Concern.

 

Age Concern
free information line
0800 00 99 66