Information & advice

AIMS consultancy covers a range of services custom-designed to help solve specific problems.

Examples include:

• Independent reviews of internal policies and procedures;
• Legal work for landlords;
• Attendance by AIMS staff at housing management or resident meetings for the purpose of advising, facilitating discussions, or to share AIMS knowledge and expertise about housing law and good practice, consultation and dispute resolution.
• Specialised conflict resolution services for complex situations. These may use a combination of tools including community surveys, a series of mediations and/or facilitated meetings to suit the needs of the situation.

Reduced fee to subscribers: from £30 + VAT per hour depending on the specific service being delivered.

Fee to non-subscribers, from £60 + VAT per hour.

Any cost implications will be discussed and agreed prior to the service(s) being provided. Where applicable, the following additional charges will apply:

Travel: Where travel is undertaken as part of AIMS service delivery, travel expenses will be charged. Minimum charge £25 + VAT per AIMS staff member. Subsistence and venue costs (if venue not provided) will be charged at cost, as applicable, and agreed in advance as far as possible.

Cancellations and postponements: AIMS requires at least 5 working days notice of cancellation or postponement of mediations, meetings, site visits or training sessions. Cancellations and postponements with fewer than 5 working days notice will attract a £75 cancellation charge. Travel and any other expenses already incurred will also be charged.

Additional services

AIMS additional services are outlined in much greater detail on the relevant pages:

• Mediation
• Community surveys
• Training workshops: Subjects include conflict and dispute resolution, effective communication, Right to Manage, and leasehold management.
• AIMS annual conferences

If you are interested in progressing with any of AIMS’ services or would like to more information, please contact AIMS on 020 8765 7465 or email aims@ace.org.uk

To contact AIMS:

Address:
AIMS
Age Concern England
Astral House
1268 London Road
London SW16  4ER

Telephone:
020 8765 7465

Fax:
020 8765 7218

Email: AIMS