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Do you live in private retirement or sheltered housing in England and Wales? Then AIMS is an impartial Advice, Information and Mediation Service for you:

  • Woman smilingAdvice and information for residents

    We provide information and advice on sheltered or retirement housing related issues, legislation, good practice etc.

  • residents meetingResidents panel

    Make your voice heard! We have Residents’ Panels for people living in leasehold or rented accommodation.

  • ResolveAIMS newsletter

    RESOLVE is AIMS' newsletter packed with useful case studies and information.

Lo-call helpline
open Monday - Friday
9.30am - 4.30pm
0845 600 2001

Email: AIMS

  • MediationMediation for residents

    If you are a resident in retirement or sheltered housing our mediation service could help you.

  • Asian womanAIMS for BME elders

    We are constantly working towards making our services more accessible to black and minority ethnic elders.

  • Basil the catPets policy

    AIMS good practice guide on ‘Keeping pets in private retirement and sheltered housing’ is now available.